Today, it is an understatement to say that we are constantly bombarded with information of nuclear proportions. The roles of both the consumer and the entrepreneur have become so immensely challenging that choosing a business from which to buy — let alone being and remaining in business — has become a dizzying process. Therefore, how does one survive let alone thrive in today’s explosive hypercompetitive, overcommunicated marketplace?
Customer Service is 10% Aptitude and 90% Attitude
Here’s a rhetorical question. Have you ever dealt with the employee at a company who obviously didn’t care one ounce whether your problem got solved or not? Of course! Everyone has. How did that make you feel? No doubt, you were aggravated, frustrated and disgusted. You probably just wanted to say, “Can I talk with somebody who cares just a little bit?!”
When Calling “Technical Support” You Should Also Reach “Customer Service”
Technical support has long been the department in corporations that offers guidance when end-users have difficulty with mechanical or technological processes. Most of us call a tech support department to ask questions about our computer, our VCR, our satellite dish or perhaps our Internet service. For those of you who manage a technical support team, let me make a gentle reminder that tech support should also provide customer service.
Customer Service on the Web
The Internet has become absolutely huge! With all the e-businesses that have popped up over the last 5 years, it’s no wonder customers get frustrated.
How to Find a Unique Product or Service That Will Make You Money
I would say the most frequently asked question from beginners about opening their own business is “What should I sell?” I then proceed to ask them, “What interests and hobbies do you have?”
Customer Service: Beyond Company Policy
There’s more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern — qualities that can’t be spelled out in a company policy.
Give People a Reason to Buy your Product or Service: Create a Strong Signature Box
Overcome lackluster signature boxes with merely your name, address, and email listed. Instead use the “passion approach.” Give your product’s or service’s promise. Name their benefits. Stop missing sales because of weak copy.
The Ultimate Business Success Tool – Service
What is the focus of your business? Actually deep down, what does your business really accomplish?
Want to Make Money Online? Market a Service to Businesses
Don walked across the street from his house to mine to announce he had finally retired. “But I’m not ready for the golf course,” he said. “I want to make a living on the Internet. What can I sell?”
Try Selling Me On Your Service First
I had the opportunity recently to talk with a person who turned out to be quite a salesman. But, unfortunately, he was the type of salesman that give sales people a bad name.