Tag: science

Why We Buy: The Science of Shopping

“Experience design,” as it’s often used in the online world, refers to everything a customer comes in contact with when having experience with a brand-what the colors are, what emotions the design conveys, how the text is written, ease of interaction with the web site, how the content is structured, and much more. Information architects and designers sometimes forget that there is an offline experience as well; Paco Underhill’s “Why We Buy: The Science of Shopping” explores customer experience and consumer behavior as they affect retail and offline environments.

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