Tracey started her video production company 2 years ago, and after struggling through the start-up phase, she was finally reaping the fruits of her labor. When we talked, it was clear that she was ready to move onward and upward but didn’t know how to go about doing it.
What Are Your Non-“Front Line” People Saying to Your Customers?
Have you thought about how employees who aren’t your usual “customer service providers” in your company affect your customers?