Even with a decrease in online shopper satisfaction on Cyber Monday year-over-year, customer satisfaction with retail Web sites has remained steady ever since, according to ForeSee Results’ weekly holiday benchmark.
iPhone Customers Most Satisfied
iPhone maker Apple ranks highest in overall customer satisfaction among business smartphone users, according to a new J.D. Power and Associates study.Apple received a score of 778 on a 1,000-point scale, doing well in the ease of operation category, physical design and handset feature factors. BlackBerry manufacturer RIM (703) and Samsung trailed Apple in the rankings.
OK, Not All Customers So Satisfied with Apple
Customer satisfaction has proven to be one of Apple’s strong points, as indicated by the American Customer Satisfaction Index (ACSI) this week. Unfortunately, there are still some customers who are far less than satisfied by the company. An Alabama woman named Jessica Smith is one of those customers, and she intends to bring many more of them out into the light with her, by filing a class-action lawsuit against Apple.
Customers Satisfied With Online Banking
People who bank online have a higher level of customer satisfaction then when they use other online financial services like credit card sites and investment sites, according to a new study by ForeSee Results and Forbes.comThe study, which uses the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), found that online banking scores 82 on ACSI’s 100-point scale. Credit card and investment Web sites both score 75.
Online Holiday Shoppers Less Satisfied
Customer satisfaction with the online retail during the 2007 holiday season fell slightly from last year, according to the Holiday 2007 edition of the ForeSee Results Top 40 Online Retail Satisfaction Index.
Cyber Monday Shoppers More Satisfied In 2007
Cyber Monday shoppers were more satisfied with their online experience in 2007 than they were in 2006, according to a new study from ForeSee Results.
Users Satisfied With Google Search, Yahoo Mail
Yahoo got top marks in a J.D. Power online services satisfaction study for web mail and instant messaging, while Google topped the search satisfaction review.
How to Feel Satisfied in Your Career
Many people turn a beloved hobby into a vocation. They have a gift, a talent screaming for expression. It means doing something that they love. At last, they feel empowered.
Satisfied Employees, A Powerful Marketing Strategy
Even in today’s still uncertain economic times, there are companies who are doing extraordinarily well. Why is it that some companies are thriving while others are barely making it? You can always blame the economy, but is that the only reason? The answer could be as simple as how respected and appreciated your staff feels.