Keeping in Touch: The Surefire Client Retention Strategy
Want to know the secret that all successful independent professionals and small business owners possess? The savvy ones know that…
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Tag: Relationship Management
Watch Your Customers Grow!
Nurturing your customers and helping them to develop into better people (who use more of what you sell) is often…
Client Demands That Are Tough or Impossible to Meet
In spite of your best efforts to meet client expectations, requests, and demands, there are times when you can't deliver…
Improving Projects by Communicating What’s Below the Surface
Project work is all about things, right? It's about requirements and specifications. Selecting the technologies to use. Making sure the…
Building Your Business
It's never too early to start saying thanks to your clients, vendors, and referral sources for what they contribute to…
Keep ‘Em If You Got ‘Em: 3 Ways To Build Customer Loyalty
The most valuable, sustainable, defensible asset that any professional service business has is its existing relationships. Everything else (everything else)…
Capitalizing On Your Moments of Truth
A territory sales rep for Upjohn communicated with her actions when she was denied the opportunity to communicate with words.…
