Tag: prospects

Keeping Track of Your Customers & Prospects

Choosing Between a Computer or Paper System

To serve your customers, you need to track their purchases and needs. There is no efficient way to do this with paper files that even comes close to the power and efficiency of the computer. To maximize your time and your sales, you’ll have to move away from paper and use either contact management or database software. Some well-known brands are Act, Outlook, and Goldmine.

Turning Future Prospects into Customers

I recently had a conversation with the marketing communications manager of a prospective client about following up future prospects effectively. By the end of the conversation it had struck me how little emphasis most small and medium sized businesses place in this area. While most do a good job following up hot leads, relatively few have the systems and procedures in place to insure that future prospects receive the ongoing attention necessary to turn them into customers.

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