Tag: product

New CRM Product Spotlight

Siebel Systems has added a customer support module to Siebel CRM OnDemand, called Siebel CRM OnDemand–UpShot Edition. The launch of additional features for tracking service and support interactions aims at providing users with a comprehensive, 360-degree view of the customer, beginning with marketing and sales interactions and continuing through the service and support cycle, according to Siebel. In addition, Siebel CRM OnDemand–UpShot Edition now offers functionality to support customer requests, issue resolution, and other postsales activities, and all these additions are available at no additional cost.

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