In a PriceRunner survey of 400 shoppers who have been purchasing items online between one in five years found that close to 40 percent of survey respondents were not satisfied with returning items they had purchased online.
The main reasons given for returning an item online were, an item was damaged, the wrong item was shipped and the item was an unwanted gift or a duplicate.
SCM Savings: People, Process, and Productivity
Okay, yes, I know…this is going to sound like a broken record…
Configuration Management – Is it a Process?
Actually, I don’t agree that Configuration Management on its own is a process in a strict BPM sense.
Google Adjusting Its Hiring Process
The Wall Street Journal has an article today about how Google is adjusting its hiring process following years of criticism, as its needs for a ton of more employees have outstripped its desire to put every candidate through hell.
The Software Development Life Cycle: When to Secure Your Process
When it comes to software security, the general perception is that including technologies such as firewalls, intrusion prevention systems, and malware protection throughout the software development life cycle is all that’s needed to keep information secure in the end product.
Sales Prospecting and a Targeted Selection Process
Who Are You Calling On and Why?
Business Process Innovation
Outsourcing Success Mantra
Blogs and Connections: Process and Goal Setting
Blogs are about creating and nurturing conversations, that lead to making connections, that in turn lead to business or personal relationships.
The Process to Results Gap
Many times in BPR projects the focus is put on redesign. This article is related to the common pitfall of underestimating process deployment.
Knowledge Process Management
Knowledge processes cannot be managed following the standard business process management paradigm. In the following article some guidelines are given for organizations willing to better manage their knowledge processes.