The key to stability in today’s dynamic marketplace is in forging long-term relationships with customers. Technology is changing at such a fast pace today that by just offering a service or a product a business wont be at an advantage for too long. A customer-facing business is one in which the customer can demand and receive what he wants.
Mailing List Management Mechanics
Obviously, having an Internet presence is important for doing business online. But it doesn’t mean simply being a mere silent billboard in cyberspace. In addition to online (and offline) promotional activities, one has to maintain a consistent contact with web site visitors who, in most part, are potential customers. And one must interact with them as well.
Is Supply Chain Management what I need?
Traditionally, the phrase Supply Chain Management meant assembly lines, warehouses, truckers and time sheets. Earlier, manufacturers had the luxury of taking years to develop, market and sell their products. Back then, there were few variations in packaging and in the products themselves.
Communication: Management’s Responsibility
I’ve just watched, again, an episode in the Back to the Floor television series, which aired on the BBC (United Kingdom) and PBS (United States). Once more, communication turned out to be a key issue, as it often does in business stories.
CRM Performance Management
Why finance must create CRM objectives and metrics that will translate back into its traditional framework.
Content Management: Critical Skill Of The Modern Manager
The Internet has changed how organizations manage. Historically, management was focused on ‘walking and talking.’ Today, ‘reading and writing’ are becoming more and more central. This trend is reinforced by a recent META Group study, which found that 80 percent of business people choose email as their primary communication tool.
Help For Your Time Management and Organizational Issues
Time management and organization of your office are very much tied together. An unorganized office will cost you a lot of time. Time getting started for the day, time finding phone numbers, letters or materials you need.
Time Management for Internet Business Owners
Time Management: Does it Really Work When You Have an Internet Business?
Knowledge Management Is a Key CRM Driver
Although more than two thirds of successful CRM programs will have integrated advanced knowledge management (KM) practices in their CRM processes by 2005, Gartner analysts say there is still confusion about what KM is and what it can do for CRM.
Can Emotional Intelligence Help Your Business with Risk Management?
According to jury behavior studies, yes. Jurors (who are usually also employees) expect emotionally intelligent behavior from companies.