“In the time you spent complaining about this, Susan, you could’ve had it done.”
The Hardest Two Questions New Customers Ask
A big part of my day is spent answering email. This IS something I enjoy despite much of it being SPAM. I enjoy answering the mail because some of it is from people asking for advice. Sort of makes me feel important;-) Seriously – I like helping new-to-the-net. Here’s a secret – help them get off to a good start and many of them later become not just your customers – but your repeat customers.