The following tips are just a few of the things I do as examples of setting my service apart from the crowd. In general, the weakest areas in the Internet Marketing and Web Development business, are “Customer Communications” and “Customer Service.” Set your effort towards learning to deliver “excellence” in both customer service and communication, and you’ll have distinct advantages over many other competitors. These tips are based on the tried and true method of “under promising and over delivering”.
5 Steps to Better Manage Your Customers’ Expectations
You have completed your project on time, well within schedule and with great quality deliverables. You can feel your customer trying to distance himself from you. You are at a loss to understand why.
Create Clear Expectations
One of the most important things that you can do, to help your organization be as effective as it can be, is to offer your team of people clear job descriptions and expectations.