Most of the small and home-based entrepreneurs we’ve interviewed attributed their online success to one thing: the quality of their customer service. They do not have deep pockets to advertise in national TV, or the resources to create a massive publicity campaign. Some don’t even advertise at all. Yet their online businesses have been successful, and it is due to one major factor: satisfied repeat customers.
Your Website May Reveal More Than You Really Want Customers To See
What do customers or potential customers think about your company. Do they ever see your company facilities? Have they received some of your company literature? Or is it based on meeting you or one of your representatives personally?
8 Building Blocks to Attracting Customers
Are you frustrated by the lack of return from your promotional efforts? It may be that your plan for attracting customers is built on a foundation of sand
Sending Out a Survey to Customers Can Double Sales
We all are well aware of a simple fact in marketing – Acquiring new customers is 10 times more difficult and expensive than retaining existing ones. This is one of the fundamental driving forces behind the wide-spread adoption and interest in CRM and related customer retention strategies.
2 Ways to Test How Easily Customers Navigate Throughout Your Website
For initial results, I would have to say that the ease of navigation for your visitors when they first visit your website is the most important upfront web design factor to test.
Get a Newsletter, Keep Your Customers
How many return customers does your online business or website have? If you are serious about your marketing, you no doubt have an answer. Is it 10%? 15? 30? Not likely.
Ten Tips to Keep Motivated Employees and Wow Your Customers
In many companies, work has become a place of disillusionment. Employees start with enthusiasm and creativity, but day after day they feel more and more helpless, as if they don’t have any real choices anymore. Employees are overwhelmed, exhausted and bored. They feel like they have been shot down. Complaining and ridiculing others becomes the norm. The “romance” is gone. If this scenario sounds like your company, don’t despair. Deep down, employees are begging to gain a sense of hope and enthusiasm again, but they need your help. If you make a genuine effort to follow these ten tips, you will not only notice attitude shifts, but real changes in behavior among your employees. Give it a shot, and watch the work environment improve and where employees want to come to work!
What do Your Customers Want you to do?
It’s usually early in the year that you see an abundance of “new year resolution” suggestions, tips, advice and counselling offers.
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can’t please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you’d have some buyers who just weren’t happy. The bad news is that unhappy customers are more eager to share their experiences than happy ones which could spell disaster for your business.
What Are YOU Doing to Keep Your Customers?
Not too long ago I ran a survey on my site asking visitors what their main complaints were about shopping for or finding information online.