You can have the best product, with the lowest price and the best terms, and still your customers will ask for a better deal. Why? Because it usually works! Customers know that when they maneuver for a better deal, they usually get it. However, when you are prepared for their ploys, and respond appropriately, you’ll close more sales without giving away the store. Here are seven common negotiating tactics that customers get taught in negotiations school:
Internet Marketing Strategies — Customer Follow Up
Following up with your customer, once you’ve made a sale, is an important part of providing good customer service. Not only is it an important part of developing a good relationship with your customer, but it will also enable you to introduce your new products.
The Golden Rules of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!
Do you Provide Customer “Service”?
I looked up the word “service” in Merriam-Webster’s online dictionary, and I found that one of the definitions listed for service is: contribution to the welfare of others. Keep this in mind while I share a story with you.
Where Did the Customer Go?
Every month I volunteer my services at the local “Entrepreneurship Center,” a municipally funded resource for budding entrepreneurs. I spend 2-3 hours at the center, presenting an Introduction to Sales and Marketing course.
Seeing From Your Customer’s Point of View: Six Ways to Increase Sales
The better you can describe your best customers, the more products and services you can sell. How do you do that?
Know Your Customer
What newspapers, magazines, and e-zines do they read? What topics interest them most? What groups or associations do they belong to?
To Your Credit… When A Customer Requests Credit, Do You..
A. Turn to your previously developed credit policy for the answer,
or
B. Stammer and wonder what to do next?
For those of you who selected the latter, here’s some tips from an entrepreneur with over 35 years experience in credit and collections. Ian A. Love, owner of Alexian Accounts Receivable Services, offers the following tips.
7 Questions You Must Answer Before A Customer Will Buy
Customers buy from you because they expect to get something more valuable to them than the money they pay for it. You can assure them of getting that value by answering 7 important questions. Prospective buyers usually don’t ask these questions. They may not even think of them. But they won’t buy from you until all 7 questions are answered in their mind.