Given the choice of dealing with a positive, upbeat employee with a “can-do” attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always want the best experience possible; they want it to be easy and pleasant to do business with your company. Enter the real challenge of “Relationship Management,” the relationships. Until all of our business is done electronically, and much of it might be, managers, in addition to making sure the work gets done, still need to be concerned with the performance of the most important link in the customer connection – people.
Customer Service Is Dying- and I’m Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, “I can’t actually help you; I’m just paid to apologize, and I’m really sorry about that.”
The Customer’s Experience is Everything
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!
Do Your Employees Really Need Customer Service Training?
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of course not! Well then, why do managers send their employees for customer service training — before they know what the problem is? Another common mistake is to bring in a motivational speaker to talk to staff that has to fight dysfunctional work processes day after day. It’s like putting a band-aid on a cancer. Even the best employees can’t do their jobs if the job itself is an obstacle course!
What’s a Customer Worth Now-a-days?
Call me naive. Tell me I just don’t understand. Ask me what planet I’m from but I just don’t get it. From what I’ve been reading lately there are companies out there who are actually firing customers. Yes, imagine that. Firing customers! I just don’t get it.It’s tough enough finding and keeping them never mind firing them.
With Only ONE Website, Is Your Company Really Customer-centric?
A website is now a necessary proof of credibility for any company. It must be visible so that potential customers can find it on the Internet. When they find it, it should easily provide the information they need to confirm the company as a potential supplier.
Maximize Selling Efficiency By Minimizing $PACE ($ Per Active Customer Established)
Contact ALL the market niche customers once – Play the percentages. Do it in such a way they will want to talk to you.
Your Best Potential Customer Is Looking For You Now On The Internet
Increasingly, purchasers are using the Internet to search for suppliers. You may be unaware of the total number of people who are doing this in your market sector. Many of them may be ending up with the competition. You may be concerned that fewer people seem to be out looking for your products. Your competition may be quietly laughing all the way to the bank, as they find the market is wide open to them.
Strong Authentication Alternatives Report for Customer X
Customer X has a requirement for remote users to use strong authentication when accessing Customer X networks and systems. The use of username and passwords does not constitute strong authentication.
Who is the Customer in CRM?
For many centuries, companies used to believe that their customers were those who purchased the product. Lately, it has become apparent that there are several types of customers. There are those who purchase our products, those who manufacture our products, those who sell our products, and those who manage everyone else. In other words, all people who touch us and our businesses are our customers.