Take a look around any airport, shopping center, or restaurant and you’re bound to see people using anything from mobile phones to BlackBerries to pagers to access both voice and data services. As telecommunications customers use more services like text messaging, multimedia messaging, and personalized content delivery over more types of mobile devices, the relationship between the customer and his service provider becomes more complex.
15 Ways To Build Customer Loyalty (Excerpt from “How To Start Your Own Business”)
There was a time when customers were fiercely loyal. Today, however, customers seem to have a “what’s in it for me” attitude, and will jump from one merchant to another to “find the best deal” or whatever will satisfy their needs at that moment. They do business on a one-way basis. Yet, there is always the lure of “customers for life” possibility.
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do business with you. They may not specifically ask for these benefits. But you’re losing sales if you don’t automatically provide all 3.
Customer Service Finds A Home in Cyberspace
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Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don’t they do that? Why not get the customer perspective?
Who Says the Customer is Always Right?
We all know the old adage, “The Customer is Always Right.” If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
The Critical Ingredients for Great Customer Service
I never thought I would get to a point in my life where all I wanted to do was to “simplify it”. Like it or not, I guess I am there. I am not saying I am “old”, I just remember a time when “Spam” stayed in a can and when viruses were something you could avoid if you washed your hands frequently. Now, both of those words arouse thoughts of annoyances in my busy day.
Customer Loyalty in the Technology Industry
For technology companies, service after the sale has emerged on equal footing with innovation as a competitive advantage.
CAN-SPAM and Beyond: Email Marketing in an Era of Customer Control
Is your organization in compliance with the recently passed CAN-SPAM anti-spam legislation? Because of the short-time frame between President Bush signing the legislation and the new law taking effect, many companies have either overlooked or misunderstood certain aspects of the law.
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days – unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception … poor service has become the norm.