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Blogs Are an Incomplete Customer Communications Tool – How Would You Make Them Better?
Blogs are interesting tools of business and business communications. There are a lot of useful things you can do with a blog. Interestingly, they’re lacking in the one benefit most touted – customer communication.
The Power of Customer Evangelist Marketing
In the minute that has elapsed since I sat down to write this column, PubSub reports that the blogosphere grew by nearly 1,000 new posts. And that’s just on a Sunday.
Optimize for Returning Customer Keywords
Q: “My customers bookmark or remember my URL after they buy from me one time right?”
Improving Customer Relationships: Beyond the Buzz
Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified. What is the basis for these discussions, and more importantly, what are leading organizations actually doing to improve customer relationships?
CRM and Customer Life Cycle
Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers’ needs and behaviors in order to develop stronger relationships with them.
What’s The Customer Service Buzz About Your Business?
If you’re a regular reader of my column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared.
Customer Service IS Corporate Messaging
How many corporations know how its customer service (CS) department and personnel are interacting with the public …
Increase New Customer Traffic to Your Business
One person tells another, who tells another, who tells another and so on. You get the idea. Let’s see how to make that an actuality.
Find Out Where Your Firm Stands in Todays Customer
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