Reasons Why People Usually Don’t Buy Again
There are many psychological reasons why people will buy from the first time and why they do not buy from…
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Tag: customer satisfaction
What’s The Customer Service Buzz About Your Business?
If you're a regular reader of my column you know that my number one pet peeve is bad customer service.…
Satisfying IT Customers May Be a Bad Idea
Most IT departments I encounter say "customer satisfaction" is among their key goals. Unfortunately, this idea seems to lead too…
How to Meet Quality Standards with ISO 9001
In today's hectic business environment, it is vital that we are all on the same page, right? But how do…
3 Ways to Guarantee Your Service Gets A Passing Grade!
Have you ever been a lost customer? I mean a "real customer" who was left behind, left alone, feeling like…
Advanced Hosting for the Mission Critical Web Presence
As companies that conduct their business online have proliferated, hosting of those websites that provide the primary point of contact…
New Product Spotlight
KANA has announced the release of its service resolution management (SRM) solutions, targeted to help reduce the costs associated with…
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone,…
The Customer’s Experience is Everything
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic…
9 Ways to Keep Clients Coming Back for More
A lot of effort is put into getting new clients. We all know our client base will change. Previous clients…
