Customer-centric Business Strategies
"Customer relationship management is a business strategy to select and manage the most valuable customer relationships. CRM requires a customer-centric…
Part of the
network
network
Tag: customer relationship management
Knowledge Management Is a Key CRM Driver
Although more than two thirds of successful CRM programs will have integrated advanced knowledge management (KM) practices in their CRM…
CRM and Small Business
CRM (Customer Relationships Management) appears to mean different things to different people. I haven't seen two definitions that really agree.…
Why Your Sales Force Hates Your CRM Solution
Most executives have taken up the mantra that automated CRM systems are a panacea to solving a company's service ills.…
The Benefits Of Internet Relationship Management
Businesses are now racing to shift gears from their "mass marketing" strategies of days gone by, to today's more competitive…
CRM: Technology v Culture
CRM: It's at the forefront of today's business vocabulary and, according to Meridien Research, $6.7 billion was spent globally on…
How To Sell To Customers Again and Again!
You're always going to have people that buy once and never purchase again. Once they quit buying, that's lost revenue…
5 New Ideas For Using Autoresponders To Supercharge Your Marketing Efforts And Customer Relations
You've heard the experts say that a prospect usually needs to be exposed to an offer at least three, sometimes…
Training Lesson: From The Sales Module of Training Ziggets
Adding Value Adds To The Prosperity Of Your Business Your customers purchase from you for their reasons and never for…
Dealing With Tough Customers
Several years ago, I did some consulting work for the sales organization of a large pharmaceutical company. These people were…
