Are You Letting Sales Slip Away?
Recently, I spent an afternoon with some friends at a go-cart track. We had the time of our life each…
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Tag: Customer Experience
How to Deliver Exceptional Customer Service
Having been in business a number of years, I'm amazed at the number of people who don't have the slightest…
12 Sure-Fire Ways To Improve Your Customer Service Skills
I would like to dedicate this article to my father-in-law Alec! His life was the true role model of dedication…
Technology Not Answer to Every Problem
Understanding where technology is strong and where people are strong is an essential skill of the modern manager. Too often…
7 Ways to Stop “Selling” & Start Building Relationships
Sometimes we can all use a friendly reminder to keep us from backsliding into old ways of thinking about selling…
3 Ways to Guarantee Your Service Gets A Passing Grade!
Have you ever been a lost customer? I mean a "real customer" who was left behind, left alone, feeling like…
Two Steps to Increased Sales
There is an important sales strategy that anyone who wants to do business online needs to know and use -…
Complaints Are Actually A Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always…
Dell and Amazon Rank High for Customer Experience
Dell and Amazon.com deliver the best customer experience for consumers shopping online for computers and computer hardware, yet consumers are…
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored…
