CRM ROI: Fact or fiction?
Getting analysts to agree on the potential returns of CRM is nearly impossible. Several reports published in 2003 claimed that…
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Tag: CRM
What Exactly is CRM Anyway?
For years we've been enamored with technology. Do you even remember how you worked without email? Or the internet? We've…
Ten Steps to Choosing Software For Your Small or Homebased Business
When you are buying software for your small business or your home office, you won't have a staff of IT…
Does Your Business Need CRM Software?
When you started out in business, keeping track of customers, orders, and leads may not have been that difficult. After…
Keeping Track of Your Customers & Prospects
Choosing Between a Computer or Paper System To serve your customers, you need to track their purchases and needs. There…
CRM: A Business Solution, Not a Technology
Before sitting down to write this article, I went onto the web and took a look round: I haven't written…
Who is the Customer in CRM?
For many centuries, companies used to believe that their customers were those who purchased the product. Lately, it has become…
Employee Incentives Lead to CRM Failure?
Have you set up your customer accounting system? Never heard of customer accounting? Let me explain.
Hosted CRM Is Hot
Not long after launching Siebel OnDemand and acquiring hosted CRM provider UpShot, Siebel Systems has set it sights on surpassing…
Salesforce.com Upgrades Its Flagship
Salesforce.com today unveiled major upgrades to its two main products at its first annual Dreamforce user conference being held this…
