Tag: consumers

Consumers Favor Personalization For Online Banking

Online banking features that focus on personalization and communication are what consumers value the most, according to a new survey by Gartner.
"As consumer adoption of online banking increases, banks are searching for ways to differentiate their services while maximizing the cost-effectiveness of self-service channels," said Stessa Cohen, research director at Gartner.

U.S. Consumers Avoiding Mobile Banking

U.S. consumers think mobile banking is important but do not want to pay for it and are hesitant to use their mobile devices for financial transactions and online banking, according to a survey by accounting firm KPMG.
The survey of about 500 U.S. consumers found the majority (91%) had never tried banking on a mobile device. Of those respondents who have never done banking on a mobile device, 48 percent said security and privacy were the main reason.

Online Consumers Spending About The Same This Year

Yes, online visits to retail sites have been up. Yes, retailers are seeing increases in transactions and visitors. What they’re not seeing, though, is more money spent per transaction, which could make things roughly square with last year. Though there were 2 million more shoppers whipping about online on Cyber Monday, a 22 percent increase over last year and a full 34 percent of the shopping population did their shopping online, Cyber Monday revenue went up a paltry one percent.

UK Consumers Spend More Online Than U.S. Shoppers

Online shopping is expected to increase globally this year, but there is a difference between the purchasing habits of U.S. consumers compared to those in the UK.The average UK consumer will spend 40 percent more online than the average U.S. consumer and make 24 percent more purchases online, according to a new study from JupiterResearch, commissioned by LinkShare.

U.S. Consumers Opposed To Bandwidth Caps

A new survey of U.S. consumers conducted by International Data Corporation (IDC) finds that consumers have a much different view of broadband access and telecom policy that is at odds with many telecom policy makers.The majority (94%) of respondents see value in broadband service providers (BSP) that dynamically allocate premium bandwidth for some types of traffic, such as video, VoIP, and gaming.

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