Tag: calling

When Calling “Technical Support” You Should Also Reach “Customer Service”

Technical support has long been the department in corporations that offers guidance when end-users have difficulty with mechanical or technological processes. Most of us call a tech support department to ask questions about our computer, our VCR, our satellite dish or perhaps our Internet service. For those of you who manage a technical support team, let me make a gentle reminder that tech support should also provide customer service.

Are Headhunters Calling You… Or Ignoring You?

In my former life as a recruiter (also affectionately referred to as “headhunter”) I received hundreds of resumes a week from all parts of the country. The statement that a person’s resume gets a 15 second read is not far from the truth. In fact, 15 seconds is a generous assumption. In reality, a resume must capture the recruiter’s attention in the first five seconds to avoid the round file. Candidates can greatly improve their chance of catching the recruiter’s attention by following three simple rules: use the correct format, include plenty of quantifiable accomplishments and sprinkle liberally with appropriate keywords.

Effective Cold Calling

As network marketers, we do a major part of our business by calling leads. For a person just starting out this can be rather intimidating and too often a person doesn’t know how to “open” up a call, gets a lot of rejection, and then decides this isn’t for me. Today I’d like to give you the opening that I have been using with good success. It’s short, to the point, friendly, yet business like.

I find out in a matter of seconds whether the person on the other end of the line is worth spending my time with, and generally I find out quickly if this is a person who is a serious candidate or not.

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