A scheduled database upgrade took a turn for the worse for the Yahoo Answers team, but the group valiantly overcame the problem and returned the site to working order.
PassMark’s SiteKey – Answering The Wrong Question
In my article “Spear-Phishing – New Angles On An Old Game” (http://www.cafeid.com/art-spear.shtml), I wrote about a variation on “traditional” e-mail phishing that has proved to be more effective than random casting of stink-bait into a vast pool of random e-mail addresses.
Answering Customer Service E-mail: Five Errors to Avoid
We’re turning our focus this new year to customer service e-mail messages, those “answers” we receive in our inboxes when we write to customer service representatives (CSRs) for help. Our research method: Send hundreds of customer service questions and requests via e-mail. We’ve e-mailed everyone — from Fortune 500s to ma-and-pa companies, from public corporations to nonprofits and government agencies. We’ve solicited customer service e-mail from clients and colleagues. What we’ve learned so far: (1) Lots of customer service representatives lack the basic writing skills they need to communicate with customers. (2) Lots of companies are sending out embarrassing, inaccurate, business-damaging e-mail disguised as “help.”