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In an earlier article about Apple's domination of the American Customer Service Index (ACSI), it was touched upon that the overall dissatisfaction…
With the first week of the 2008 Beijing Olympics completed, Nielsen Online has released a report on how fans around the globe used the Internet to follow the games.Fans in 10 countries visited Beijing2008.cn, the official web site of Beijing games, at a rate of 930,000 per day, with traffic surpassing one million unique visitors on a number of days, as they searched for Olympic…
The search industry is changing, and Microsoft is keeping up with the times, according to Satya Nadella, the senior vice president of the company's Search, Portal & Advertising Platform Group. Nadella outlined both processes as today's keynote speaker at SES San Jose 2008.
For a decade and a half the outbound link was a "hat tip," a courtesy or even system of content reimbursement; the "Web" is a web because of linking, each quality website helping to prop up another. It was actually kind of socialist in nature.
Google of course won the eBusiness sector in the recently released American Customer Satisfaction Index (ACSI). No surprise there. Apple won in the personal computers category, which really isn't all that shocking either.
Customer satisfaction with e-business Web sites has reached a new high, according to the University of Michigan's American Customer Satisfaction Index (ACSI) second quarter report out today.
