Do Your Customers Trust You?

Making a purchase online, especially a substantial one, can be a nerve-wracking process for a consumer. The primary problem, aside from price, is trust. Shoppers negotiate their relationship with the vendor in much the same way they negotiate relationships with any stranger: by seeking information. What an online vendor lacks (and what becomes a disadvantage) is one-on-one interaction with the customer. As such, the customer must put forth additional effort to find out about a product for sale. Making this task easier can make all the difference in closing a sale.

Yelp Review Leads to Defamation Suit

A California man named Christopher Norberg is in the middle of a legal dispute with a chiropractor for posting a negative review of his services on the site Yelp.com. The dispute stems from a billing experience, which Norberg referred to in his review, and the chiropractor filed a defamation suit. It is now a classic example of where the line between free speech and defamation should be drawn.

Employees Overwhelmingly Confident About Layoffs

Employees in the U.S. seem to overwhelmingly share a "it won’t happen to me" attitude when it comes to losing jobs. Glassdoor.com has released results from a survey, which found that 4 out of 5 employees have no concerns about being laid off in the next six months. GlassDoor breaks it down into two categories – companies that have reported upcoming layoffs, and companies that have not:

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