Boring Is Best

Knowledge Management Is a Key CRM Driver

Although more than two thirds of successful CRM programs will have integrated advanced knowledge management (KM) practices in their CRM processes by 2005, Gartner analysts say there is still confusion about what KM is and what it can do for CRM.

Shaking Hands In Business – It Is Not A Choice

There was a story in the news recently about a high school graduate who refused to shake hands with her principal when receiving her diploma. The principal was taken completely off guard by this unexpected behavior. As a result, he has so far refused to give the young woman the actual paper document.

Leading the Blind

To a lot of people, there are only two ways to make money. One, agree to sell your soul to the 9 to 5 prison of a "real" job in exchange for a paycheck. Two, break the law in some way and receive your money illegally.

Cherish Fear

Many argue it's best to overcome fears, to put them in their place, so to speak. For me, that place is right out front where I can meet them head on. Embrace them even.