After the SNAFU Comes Damage Control

Doing Damage Control When the Storm is Over What do you do when your online business suffers from a major screw -up and your email is full of complaints from irate customers? In other words, you are recovering from what the military people used to call a SNAFU - an acronym for Situation Normal: All Fouled Up.

10 Ways to Kick Start Your Cash Flow

Is your cash flowing out faster than it's flowing in? This can happen for a number of reasons and can be a sign that your business is growing at a faster speed than you are ready to handle. Perhaps your best customer has given you a $100,000 order -- but you need cash right now to buy the supplies needed to produce the product.

Tips for Effective Telephone Use

The lowly telephone is an indispensable item of business equipment. Still, if improperly used, this necessary item can cause client dissatisfaction or loss of customers. Keep these tips in mind to use your telephone to the best advantage: