Compliment More; Reprimand Less

Alan Loy McGinnis cites an interesting study in his book THE FRIENDSHIP FACTOR (Augsburg, 1979). A second-grade teacher complained that her children were spending too much time standing up and roaming around the room rather than working.

Do You Know Joe Girard?

The Guiness Book of World Records has proclaimed Joe Girard, "The World's Greatest Salesman."

Corporate Ethics, Intentionality & Emotional Intelligence

My granddaughter is 5. Last time she smacked her little brother and I had words with her, she said, "I didn't mean to hit him." A preposterous statement since I'd seen her walk over, pick up a book and whack him with it. But then she's only 5.