Customer Service Is Dying- and I’m Not Feeling So Good Myself

Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, "I can't actually…

What Paper or Computer Files Should You Keep?

As business people we must deal with a great deal of paper and information from email and the net every day. You need to know however, that according to the "Pareto Time Management Rule," only 20% of all paper and information is important. That leaves 80% that is not important. It's just another decision to make as to whether this information makes your life better…

What is an Assembly? (C#, .NET)

An assembly is a file that is automatically generated by the compiler upon successful compilation of every .NET application. It can be either a Dynamic Link Library or an executable file. It is generated only once for an application and upon each subsequent compilation the assembly gets updated. The entire process will run in the background of your application; there is no need for you…