RSS Proponent Seeks Cooperation with Google

Dave Winer, a major advocate of RSS has proposed a truce with Google and other sites that have partnered with competing syndication format, Atom. RSS is currently the industry leader in syndication and went virtually unchallenged until Google's recent announcement.

3 min read Print

Customer Service Is Dying- and I’m Not Feeling So Good Myself

Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, "I can't actually…

4 min read Archive

What Paper or Computer Files Should You Keep?

As business people we must deal with a great deal of paper and information from email and the net every day. You need to know however, that according to the "Pareto Time Management Rule," only 20% of all paper and information is important. That leaves 80% that is not important. It's just another decision to make as to whether this information makes your life better…

2 min read Archive