Clutter Control

Remember when you charged into the office that first day, all primed to make the new year the best ever. You made a New Year’s Resolution that you would definitely get organised to start the coming year with a bang! So what did you do? You cleaned out all the clutter that had accumulated throughout the past year and in some instances, the past decade!

How To Seal The Deal In Seven Seconds

Can you close a sale in just seven seconds? If you make a great first impression, you can do it even faster. Seven seconds is the average length of time you have to make a first impression. If yours is not good, you won’t get another chance with that potential client. But if you make a great first impression you can bet that the client is more likely to take you and your company seriously.

Getting Some Perspective On Your Avoidance Habits

It is quite natural for human beings to avoid discomfort. Our brains are wired that way. Without thinking about it, we’ll rush in from the cold. Of course! Without really thinking about it, we’ll steer clear of somebody we don’t particularly like. Of course! Without thinking about it, we’ll bypass the ________ section of the buffet table. Of course! It’s the SPINACH section!

Managers, Have You Been Shortchanged?

You have been if you’re a business, non-profit or association manager whose public relations budget is focused largely on nifty brochures, column mentions and broadcast plugs. Especially without a workable plan that helps you persuade your most important outside stakeholders to your way of thinking, then moves them to take actions that lead to the success of your department, division or subsidiary.

Customer Service Is Dying- and I’m Not Feeling So Good Myself

Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire. Then you finally get someone on the phone, only to be told, “I can’t actually help you; I’m just paid to apologize, and I’m really sorry about that.”

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