Google’s Broken Heart: PageRank Under Attack

“The heart of our software is PageRank.” This quote, from Google’s PageRank description page, contradicts opinions and hypothesis posted on forums, blogs and articles around the web. One search developer even called PageRank “a silly idea in practice.” Evidence points to Google not using “classic PageRank” in their algorithm at all these days, and many consider it all but dead.

New Product Spotlight

KANA has announced the release of its service resolution management (SRM) solutions, targeted to help reduce the costs associated with resolving customer issues through assisted and self-service applications. KANA SRM includes KANA Self-Service applications (to provide customers with multichannel tools and a service portal to help manage their relationship with the enterprise); KANA Assisted Service (to provide service agents with current and consistent knowledge); and KANA Proactive Service (for planning, automating, scheduling, and the delivery of outbound customer-service messages).

Interview With Dakota Sullivan of LookSmart

Vice President of LookSmart, Dakota Sullivan, is apparently a very busy man. Nevertheless, he finally took time out to be interviewed by Web Rank CEO Kalena Jordan. In the interview, Mr Sullivan reveals how the Yahoo/Inktomi deal will affect LookSmart, the new features LookSmart will be introducing for Small Business Listings customers shortly and why he thinks WiseNut is a better search engine partner for the major portals than Google:

Application Layer Filtering (ALF): What is it and How does it Fit into your Security Plan?

ALF, not a nickname for Alfred but an acronym for Application Layer Filtering, is one of the hottest new buzzwords in a jargon-laden security subfield: firewall technology. Firewall vendors are rushing to implement ALF into their firewall products, and/or beefing up their ALF implementations to compete with those of other vendors. But exactly what is ALF and is it a “must have” feature to look for when you buy a firewall, or just another bit of marketing hype?

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