Web Content is a Hidden Asset

Most people within most organizations don't value content. In a typical organization, the higher up you go the less appreciation there is. That's all about to change because content is a 'hidden' asset of great value.

What Makes a Design Seem ‘Intuitive’?

In a recent usability test, I once again witnessed something I've seen a hundred times before: a frustrated user claiming he knows exactly what is wrong with the interface he was fighting with. What was his suggestion? "These guys need to make this thing a lot more intuitive. The problem is that this program isn't intuitive enough. It needs to be more intuitive!"