Understand What Flows Through Your Business to Find Improvement

I remember once seeing a cartoon which showed two people working a counter. On the wall behind them was a sign which read, "Quality Work, Low Price, Fast Service - Pick Two." In order to deliver all three, which is what customers expect, it's important to understand the flows of your organization.

ITC Issues Remedy in Eaton’s Favor

Diversified industrial manufacturer Eaton announced that the International Trade Commission (ITC) yesterday issued a remedy in Eaton's favor in an unfair import...

PR Face2Face: David Kistle, 2004-2005 IABC Chairman

PR Face2Face is a special series of interviews with the top public relations and publicity professionals in the country, as well as with people involved in the public relations world. The first part of the fifth installment is David Kistle, the current chairman of IABC.