Do Small Businesses Need CRM?

Let's first define what exactly Customer Relationship Management is. The easiest way is to give an example: Every time you get in touch with a customer or prospect (still to be customer), you want to register the information regarding that contact.

Debugging a Network Failure

As is happening in much of the U.S. right now, we are experiencing extreme heat in New England, and of course that means high electrical loads from air conditioning, and also means late afternoon thunderstorms with lightning.

Yahoo Yodels With New Blog

The Yodel Anecdotal site, debuting as "yet another self-serving corporate blog," will offer an inside look at life within Yahoo.

Vonage Hangs Up On Profits

The newly-public company's net loss grew to $74.1 million for the second quarter, compared to $63.6 million from a year earlier.