Tag: technophobic

Almost all of us in the industry deal with those that require support for tasks that we feel that they should be able to take care of on their own, whether it be an end user, a customer, or someone working in your department. How many times have you had to help someone create a shortcut on their desktop, change their default home page or print a document? Do you have a co-worker in your IS department that isn’t at the technical level that they should be? How often do you have a customer request support for the same problem every few months/weeks/days?