One of the greatest compliments I had ever received as a Manager was from an employee after I had disciplined her. It took her about 15 minutes after the fact before she realized what I had done. I was reminded of that situation the other day when a reader wrote me and asked me how to go about “calling attention to a person’s mistakes indirectly.” In my training sessions I talk with managers and team leaders about how they need to create “Teachable Moments”. Discipline should be a positive learning experience.
The Right Way to Address Internet Spam
This is a lesson about spam. The good kind. The kind that can earn you a valuable customer and friend.