3 Ways to Guarantee Your Service Gets A Passing Grade!
Have you ever been a lost customer? I mean a "real customer" who was left behind, left alone, feeling like…
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Tag: Service Quality
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front desks, surly servers, clueless staff, employees talking on the phone,…
Create a Positive, Upbeat, “Can-Do” Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted,…
Do Your Employees Really Need Customer Service Training?
If you go to the doctor with a headache, do you demand a particular treatment before she examines you? Of…
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of…
Move IT’s Goals Beyond Customer Satisfaction
Most IT departments I encounter say "customer satisfaction" is among their key goals. Unfortunately, this idea seems to lead too…
Give Them Service!
Are you losing sales because of poor customer service? Examine these scenarios:
Are You Walking the Talk?
I saw a television commercial the other day. It actually made me laugh out loud. It wasn't funny "ha ha,"…
What Ever Happened to Customer Service?
Have you ever been fortunate enough to experience this seemingly extinct concept called "customer care?" If so, you're one of…
Everything You Need to Know About Customer Service
Drive down any street; on both sides are businesses competing for your dollars. They have their beckoning signs, their displayed…
