Employee Retention: What Employee Turnover Really Costs Your Company
It's one of the largest costs in all different types of organizations, yet it's also one of the most unknown…
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Tag: retention
R = EOC (Recruitment and Retention = Employer of Choice)
Problems with staffing and retention may not be due to bad hires or a low unemployment rate.
Improving Customer Relationships: Beyond the Buzz
Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified.…
What’s a Customer Worth Now-a-days?
Call me naive. Tell me I just don't understand. Ask me what planet I'm from but I just don't get…
Sending Out a Survey to Customers Can Double Sales
We all are well aware of a simple fact in marketing - Acquiring new customers is 10 times more difficult…
Customer Loyalty vs. Satisfaction: Is There a Difference?
I spent time recently with one of my clients who had just recently spent considerable time and resources to survey…
Everything You Need to Know About Customer Service
Drive down any street; on both sides are businesses competing for your dollars. They have their beckoning signs, their displayed…
What’s the Secret to Repeat Business?
When you think about ways to gain repeat business from your customers, you probably turn your thoughts to marketing efforts…
Why Human Support Matters in Affiliate Programs
When Sarah, a first-time affiliate for a health supplement brand, tried to set up her account, she was met with…
