Ever see the animation in which a figure wears down his fingers, arms, and then head while typing quickly? IT admins risk becoming that figure if they’ve got to create too many accounts in Google Apps. Or they can avoid the bloodshed and use the new Open Source Google Apps Provisioning Toolkit.
Provisioning/User Management System Upgrades: Part One
Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to their ids when they transfer across business units. Ex-employees exist in the system months after departure. His frustrated manager will be meeting with him this afternoon to talk about his “unresponsiveness.”
Provisioning/User Management System Upgrades: Part Two
Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere.