Today we talk about a necessary evil in the life of the manager. And you can thank fellow reader Nancy of California for suggesting that I write an article about this scintillating topic Don’t you just love spending your time documenting? It’s such a joy to sit and write down every detail of a situation. And usually those situations which need to be documented fall into the “challenging” category, right? So, as you document, you get to re-live each and every moment of a confrontational or controversial situation. What a blast!
Policy Preparation: Credit Requests and Employee Conduct
When a customer requests credit, do you:
A. Turn to your previously developed credit policy for the answer, or
B. Stammer and wonder what to do next?
Tips for Writing an Employee Policy Manual
Do your employees understand what’s expected of them in any given situation?
More importantly, do YOU know what you expect of your employees in a given situation?
Take the following scenario:
A journalist from your local newspaper phones your office wanting an interview regarding a charity benefit that your business is supporting. You are not available, so the employee who answered the phone gives the interview.