KNOVA Software, which describes itself as “a leading provider of Intelligent Customer Experience applications,” has acquired a company that is also, according to the press release, among the elite in its field.
Help-desk Knowledge Base Importance
Knowledge management is a concept, whereby, companies organize and present information to their customers regarding product usage.
Firms Not Maximizing Knowledge Mgmt.
A study released ALM Research reveals that the legal industry, especially in the US, is not maximizing the full potential knowledge management.
Performance Management in the Knowledge Worker Age
The purpose of having “practice platforms” in a small business setting is to create a common language, a shared approach for corporate team building and a clear performance management process that builds leadership skill development and management capability throughout the business.
Feeding Thirst for Knowledge About Social Media
Tuesday and Wednesday in Cologne, Thursday in London quite an intense travel week.
Web 2.0 – Knowledge Building
In the case of the Web 2.0 Watermill, there are primarily four areas where technology is beginning to facilitate a vastly improved Internet: knowledge collection, knowledge discovery, knowledge building, and knowledge sharing.
Web 2.0: Knowledge Sharing
In the case of the Web 2.0 Watermill, there are primarily four areas where technology is beginning to facilitate a vastly improved Internet: knowledge collection, knowledge discovery, knowledge building, and knowledge sharing.
Converting Flipchart Knowledge
Picture the scene. You’re running a workshop or seminar, or participating in one. It’s great, you’re with a really stimulating group of people.
Web 2.0: Knowledge Discovery
In the case of the Web 2.0 Watermill, there are primarily four areas where technology is beginning to facilitate a vastly improved Internet: knowledge collection, knowledge discovery, knowledge building, and knowledge sharing.
IT Sales: Stop Selling Commodities and Start Selling Knowledge
The first piece of advice in marketing to strangers is to stop selling products as your lead entre, as you get your foot in the door with IT sales.