Driving Consumer Confidence in Self-Service
We all know the frustration of poorly designed automated systems. You email customer service only to receive an automated response…
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We all know the frustration of poorly designed automated systems. You email customer service only to receive an automated response…
There are so many metaphors to describe the future of the Internet. It's a beehive--busy, varied, distracted, and catacombed. It's…
Could we stop making up words, please? It was cute at first, but now it's terribly annoying as the squiggly…
A research firm waves the "skew younger" flag for marketers everywhere; what might follow "Blair Witch" and "Cry Wolf."
The summer driving season is now beginning here with Memorial Day weekend, and oil prices are holding above $51 a…
Safety first whenever you're in the car, but for most of us, it's a pocket of time, and time is…