Quality Customer Service
What does customer service mean to you and your business on the internet? How do you satisfy you customers? What…
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Tag: digital experience
Customer Service Finds A Home in Cyberspace
Press 1 to get your balance. To make a payment, press 2. If you need additional assistance, please say "other"…
Information Architecture: A Rose by Any Other Name
As more web practitioners have assumed the title of Information Architect to describe the work they do, and as more…
What Ever Happened to Customer Service?
Have you ever been fortunate enough to experience this seemingly extinct concept called "customer care?" If so, you're one of…
Getting to know you. Personalization is important
The other day I was making my way through my favorite shopping mall. You know the scene! Crowds of people,…
Internet-Year One
Wow, I just realized I've been on the Internet for a year now! My how cyber-time flies.
