Netflix Outage Angers Customers
Online DVD movie company Netflix said today it is experiencing its worst major outage in its history, preventing shipments of…
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Tag: customers
Customers Satisfied With Online Banking
People who bank online have a higher level of customer satisfaction then when they use other online financial services like…
Embrace All Methods of Learning About Customers
Glenn Gow brought to my attention a post he wrote a few weeks back that should get us all thinking.…
BEA & Oracle Customers Should Expect Major Shifts
CMS Watch, a vendor-neutral analyst firm that evaluates content technologies, has found that some of the largest enterprise portal vendors…
“Passionate” Customers & Apple’s Reputation
Reading Tom Krazit’s excellent article on Apple’s hard core fans reminded me of my own recent experience. In my attempt…
Dealing with Upset Customers
Anger is one of the less noble of human emotions. We tend to beat ourselves up when we get angry.…
Do You Talk with Customers or at Them?
Do you talk with your customers or do you talk at them?
Wal-Mart Ends Phone Option For Online Customers
Wal-Mart is taking a step backwards when it comes to online customer service. The retail giant said it would no…
Everything You Wanted to Know About Customers
The purpose of marketing has always been clear—to facilitate customer acquisition—but one of the most important things that a marketer…
Listening to Customers, Not “Bowing to Pressure”
From a business standpoint, one of the critical advantages social media bring to the table is the ability to tap…
