Improving Customer Relationships: Beyond the Buzz
Customers are always a hot topic. But lately the discussions on customer relationships, including retention, satisfaction, and loyalty, have intensified.…
Part of the
network
network
Tag: Customer Journey
Qualifying Corporate Elephants
The Indian fable about the blind men and the elephant gives good insights into the difficulties involved with qualifying large…
Find Out Where Your Firm Stands in Todays Customer
Looking For Ways to Improve Sales and Customer Relationships?
An Often Overlooked Strategy for Getting Your Foot in the Door
Most companies are constantly seeking efficient and cost effective marketing and promotions strategies. It's likely they are also seeking strategies…
ISO 9001 Compliant Program : Steps to Build
Implementing an ISO 9001 system represents a major effort. However, all of that effort can represent a significant shift for…
Taking the Mystery Out of Marketing
Knowing where to start to improve your marketing can be a bit of a mystery. Is it your marketing message,…
Getting the R in ROI from Web-Generated Leads
You've been asked to provide an ROI justification for online lead generation. So what's the problem?
Why Your Website Visitor Leaves Without Buying
I recently wrote up a list of all the things I have ever done, or currently do, on the internet.…
3 Ways to Guarantee Your Service Gets A Passing Grade!
Have you ever been a lost customer? I mean a "real customer" who was left behind, left alone, feeling like…
Removing Obstacles to Sales
During the summer Olympics I watched the men's and women's hurdles. I'm always impressed by these athletes' ability to run…
