Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that…
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Tag: Customer Experience
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline…
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but…
What Exactly is CRM Anyway?
For years we've been enamored with technology. Do you even remember how you worked without email? Or the internet? We've…
The Critical Ingredients for Great Customer Service
I never thought I would get to a point in my life where all I wanted to do was to…
Branding Your Business Part I
Branding is the process of creating a specific strong, memorable image and identity for your business. Besides utilizing good design…
Five Things More Important to Buyers than What Youre Selling : Part I
No matter what customers say they want, what they're really looking for is "something special." They can't quite describe it,…
Customer Loyalty in the Technology Industry
For technology companies, service after the sale has emerged on equal footing with innovation as a competitive advantage.
Sales As A Positive Experience
No matter what your age or stage in life, some words come with preconceived meaning. "Sales" is one of them.…
How To Make Sure Your Customers Still Trust You
The stock market is still on a wild roller coaster ride. Trust in business is at an all time low.…
