Supervising An Employee Who Applied For Your Current Position (Keys To Success)
A limited number of supervisory positions are available in most organizations. Employees may informally prepare themselves to become a supervisor.…
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Tag: conflict resolution
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer…
Make Your Complaint Heard And Get Results !
At some point in time you will be faced with the need to register a complaint because of a poor…
ZIP IT!!
If your first impulse is to speak up when you see or feel something is wrong in your workplace, zip…
6 Tips for Dealing with Angry Callers
There's no avoiding it: sooner or later the voice at the other end of the phone call will get nasty.…
The Art of Negotiation
According to the dictionary, to "negotiate" means "to confer with another so as to arrive at the settlement of some…
7 Skills You Need to Negotiate Better
When confronted by a crisis, man usually takes recourse to one of 2 options: fight or flight. This is the…
Difficult Customers Increase Your Profits
Customers are very savvy and have ready access to information. They now are more aware of their rights and are…
Raising The Bar: Dealing With Negativity In The Workplace
Challenge: I'm a new manager leading a team of sales professionals. One of my associates is very negative and does…
TELLING THE TOUGH TRUTH
You have all had the experience of either having to tell the tough truth...or, of having wanted to tell the…
