Tag: client

Injecting Client-Side Script from an ASP.NET Server Control

While, technically, all of a Microsoft ASP.NET server control’s functionality can be performed on the server-side, often the usability of a server control can be greatly enhanced by adding client-side script. For example, the ASP.NET validation Web controls perform all validation checks on the server-side. However, for uplevel browsers, the validation Web controls also emit client-side script so that validation can be performed on the client-side as well. This means that users of those browsers get a more responsive, dynamic experience.

Client Demands That Are Tough or Impossible to Meet

In spite of your best efforts to meet client expectations, requests, and demands, there are times when you can’t deliver exactly what the client wants and/or exactly when he or she wants it. When you can’t meet a client demand, meet a time line, or deliver in spite of your best efforts, how you handle the situation can make a tremendous difference in how the client feels about it.

“Stupid” Selling: Let the client lead the way

When I was a broker at Merrill Lynch in the late ’70s and early ’80s, I was trained to sell stocks using classic cold-calling techniques. My colleagues and clients were tough and fast-moving and wanted only answers. Quickly. I had to know my product and have my sales skills down pat. Smile and dial. Come in with a great opening. Wow them with sexy stocks and great numbers. Be clever and charming, and let the buyer think he was calling the shots. My opening line was “Hi, Mr. Jones. I’m Sharon Drew Morgen with Merrill Lynch, and I’m a broker. I’d like to take three and a half minutes of your time to tell you about a stock that’s going to go up in the next week. Do you want to make some money?”

10 Ways to Exceed Your Client’s Expectations Every Time!

The following tips are just a few of the things I do as examples of setting my service apart from the crowd. In general, the weakest areas in the Internet Marketing and Web Development business, are “Customer Communications” and “Customer Service.” Set your effort towards learning to deliver “excellence” in both customer service and communication, and you’ll have distinct advantages over many other competitors. These tips are based on the tried and true method of “under promising and over delivering”.

How To Calculate the Lifetime Value of A Client

First, some food for thought.

Jeffrey Pfeffer, best-selling author and Stanford University Graduate School of Business Professor, reported in the December 2002 issue of Business 2.0 a major disconnect between technology investments and customer satisfaction. He found that although one research firm reports that 34% of technology managers continue to invest in customer relationship management (CRM) software (to the estimated tune of $38B through 2005), customer service in several industries is deteriorating rapidly.

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