I hate Comcast … (Jennifer Rice)
I normally don't rant about negative experiences on my blog, but I'm hoping that my little post about how much…
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Tag: call center
Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored…
Customer Service Finds A Home in Cyberspace
Press 1 to get your balance. To make a payment, press 2. If you need additional assistance, please say "other"…
Customer Service Is Dying- and I’m Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can…
6 Tips for Dealing with Angry Callers
There's no avoiding it: sooner or later the voice at the other end of the phone call will get nasty.…
How to Overcome the Call Center Conundrum
Master Time Management Each day customer service representatives at BancTec Computer and Network Services field roughly 5,000 telephone calls that…
Where Is My Pizza?
Customer Service starts with the customer ... in applying just a little thought. Let me try a scenario ... You…
Ten Tips For Winning Customers Over The Phone
The first contact you or another employee in your company has with a client or customer may well be over…
Press One and Go Directly to Voice Mail Jail
For some people “voice mail” means the voice mail menu system—or “voice mail jail.” You know, when you dial the…
Would A Telemarketer Please…Call Me!
How many of you like to get calls from telemarketers? Raise your hand right now if you do.
